Shipping policy
Shipping Policy
Welcome to 【cdplayer.us】. This Shipping Policy outlines our order processing, delivery fees, transit times, customs rules and shipment support for all orders placed on our website.
1. Order Processing Time
- All orders will be processed and dispatched within 1–3 business days after payment confirmation.
- Orders placed on weekends, public holidays or big sale events will be processed on the next working day.
- During peak shopping seasons (Black Friday, Christmas, holiday promotions), processing may delay 1–2 extra days. We will send email notifications for obvious delays.
- Business days: Monday to Friday, excluding official holidays.
2. Shipping Zones & Delivery Options
We currently ship to: United States.
We DO NOT ship to: Countries outside the United States
Domestic Shipping (USA)
| Shipping Method | Cost | Estimated Transit Time | Free Shipping Threshold |
|---|---|---|---|
| Standard Economy Shipping | $5.99 | 5–8 business days | Orders over $40 get FREE standard shipping |
| Expedited Fast Shipping | $12.99 | 2–4 business days | Orders over $80 get FREE expedited shipping |
3. Tracking Information
Once your parcel leaves our warehouse, we will send a shipment confirmation email with full tracking number and tracking link.
- Tracking updates may take 24–72 hours to refresh after dispatch.
- If no tracking update for over 7 days, please contact our support team.
4. Customs Duties, VAT & Import Taxes (Critical for International Orders)
All international shipping fees do NOT include local import duties, VAT, customs clearance fees or brokerage charges.
- Import taxes and duties are fully the recipient’s responsibility, collected by local customs upon delivery.
- We cannot mark packages as “gift” or lower declared value to avoid customs inspection, which violates international shipping regulations.
- Customs detention, return or destruction caused by undeclared items will be borne by buyers.
5. Shipping Restrictions
We cannot ship prohibited items including batteries, liquids, sharp objects, flammable goods to certain regions. If your order contains restricted goods, we will contact you to cancel or modify your order.
6. Lost, Damaged or Missing Packages
- Please inspect your parcel immediately after receiving it. Take photos of damaged packaging & defective goods and contact us within 48 hours.
- For lost packages marked “delivered” but not received: Contact us within 14 days after delivery status update, we will coordinate carrier investigation.
- We do not offer compensation for delayed delivery caused by uncontrollable factors (customs hold, natural disaster, carrier strike, remote logistics delay).
7. Return Shipping Rules
Return shipping cost is borne by customers unless the item arrives defective, wrong size or wrong product shipped by our mistake. We will provide a prepaid return label for quality error orders only.
8. Contact Us for Shipping Questions
Email: todaaircn@hotmail.com
Response time: Within 24 business hours
Effective Date: 2026-07021